• Location
  • Belgium
  • Department
  • Software


Kim Lucas

Recruitment Consultant

LinkedIn Profile

My name is Kim Lucas and I will be your contact person throughout the entire recruitment process @ Ferranti. 
Since I joined Ferranti in 2012, the company has grown enormously and is delivering projects worldwide. 
Why I like it here? Our open culture motivates me to bring out the best in myself and encourages initiative.
Once you enter our building and talk to the people you will know what I mean!

Service Delivery Manager

Function description

We are looking for a Service Delivery Manager for our MECOMS services department, where we are responsible for the implementation and support of MECOMS projects.

As a service Delivery Manager, you are responsible for the support and implementation of changes at one or several MECOMS customers. This implies efficient planning, stakeholder-, people-, risk- and change-management with a focus on maximizing value creation.
You will be responsible for a dedicated team of consultants. Your performance and the use of our tools, project and support methodology must ensure streamlined activities, excellent results and high customer satisfaction.

Can you manage challenging projects and customers with a steady hand, deliver agreed results and do your team members and stakeholders wish to work with you again? In that case, you might be a candidate for the position as our next Service Delivery Manager MECOMS. We prefer working with internal instead of external project managers.


You have:
• At least 1 year of experience as a Project or Service Delivery Manager in an IT environment.
• A university or bachelor’s degree in Applied Economic Sciences: business engineering; Computer Science; Economics or equivalent
• Good understanding of business processes
• Strong ability to take decisions and to handle pressure
• Clear communication skills, capable of presenting and communicating difficult messages in a distinct and clear way, both internal as external.
• Good commercial feeling.
• The necessary administration skills and you are capable to dialogue with the customer and subcontractors
• Experience in the Energy & Utilities sector is an asset

You are:
• Good at building bridges between business and IT
• Fluent in Dutch (native) and English. Knowledge of French is a plus
• A dynamic team player with a great sense of responsibility
• A flexible person open for occasional travel mainly in the Benelux
• Pragmatic, goal-oriented and have an eye for quality
• Robust and gain trust and respect from your peers. Others will soon notice that you work in a structured way and have good analytical skills

We offer

• Continuous improvement and staying up to date with the latest technology changes
• Real career opportunities in a challenging working environment
• Training by our Ferranti University and MECOMS University
• Support by a personal coach
• A very attractive salary package: company car, medical insurance (DKV), pension plan, laptop, iPhone, internet connection, …

About us

Ferranti is looking for energy and utility professionals, to help build the international expansion of its MECOMS product in Belgium, the Netherlands and the UK.

MECOMS is an ERP solution for energy and utility companies, based on Microsoft Dynamics AX and Microsoft Dynamics 365. MECOMS is Microsoft’s only recommended solution for energy and utility companies across the globe.

In only a few years, MECOMS has grown into a major international challenger. Major software companies, such as Avenade/Accenture, GMCS, Prodware, NCS, CGI and Logica have chosen to partner with Ferranti and offer MECOMS™ as preferred solution for energy and utility companies. More info on http://www.mecoms.com.